Click the "Logon" tab at the top right of the Live and Play site.
Enter your Email Address and Password and click the "Log On" button.
If you do not have an account, or have forgotten your password, utilize the links provided on the page to create an account or retrieve your password.
Click the "Logon" tab at the top right of the Live and Play site.
Select the link option for having forgotten your password.
Enter your email address attached to your account and click the "Send" button. You will receive an email shortly that will provide you a link to reset your password.
Log in to your account using the "Logon" tab at the top right of the Live and Play site.
Select your account name in the top right of the page to display your account options.
Select "Change Password" from the drop-down menu.
Enter your current password and the new password into this page. Once you have confirmed your new password click the "Change Password" button.
When logged in, select your account in the top right to display your account options.
Select "Edit Details" from the drop-down menu. A page where you can modify your account settings will open.
Once you have completed adding to or modifying your account information select the "Update" button at the bottom of the page.
Ensuring your account is up-to-date will allow you to:
When logged in, select your account name in the top right to display your account options.
Select "Families/Groups" from the drop-down menu.
Additional members can be added to your family or group by clicking the "Add" button.
Enter in the new person’s information and role and select the "Add" button.
There are two ways to search for registered programs. You can search by program activity or by facility location.
To search by program activity select the appropriate activity category from the drop-down menu at the top of the page.
To search by facility location select "Search by Facilty Location" from the drop-down menu at the top of the page. Then choose a location or use the interactive map to find a location near you.
Once you have found an available course at a date and time you like, select the "Details" button to the right of the course.
A Course details page will open showing more information pertaining to that course. If you wish to register for this course select the "Book" button to indicate you will be attending this course. This will add the course to your Basket.
From here you can "Continue Shopping" or "Checkout" by clicking the corresponding buttons at the bottom of the Basket page.
Once you are ready to pay for your course(s) select the "Checkout" button. A payment window will open for you to fill out your payment information.
Click the "Details" button to the right of the program you would like to register for. This will open the Course details page with information pertaining to the course.
Select the "Book" button beside the person you wish to register in the course.
From here you can "Continue Shopping" or "Checkout" by clicking the corresponding buttons at the bottom of the Basket page.
Once you are ready to pay for your course(s) select the Checkout button. A payment window will open for you to fill out your payment information.
All registered program cancellations, withdrawals or transfers must be done over the phone by calling our Customer Service Centre at 403-268-3800 Option 1 or in person at one of our facilities. This option is not available online.
To book a drop-in appointment use the following steps listed below.
You can also book an appointment by calling 403-268-3800; Monday to Friday - 8:30 a.m. - 4 p.m.
Click on "Drop-in Activities" from the drop-down menu at the top of the page and select an activity.
Select the participant member you are booking the appointment for and click the "Go" button.
Select the day of the week and click "Book Now" beside the activity and time you would like to book. This will add the appointment to your basket.
When you are ready to finalize your appointment, click the "Checkout" button.
Appointments include any registered programs, drop in appointments and bookings.
When logged in, click on your account name in the top right corner of the site to display your account options.
Select "Appointments" from the drop-down menu to open the Appointments page.
Select a start and end date, and the user (if applicable) and click "Search" to view any booked appointments.
A listing of any upcomming and previously booked appointments will be displayed on the page. Use the navigation bar to move through pages.
To cancel a drop-in appointment, use the following steps listed below. You can also email liveandplay@calgary.ca or call 403-268-3800 (Option 1) before your scheduled appointment time.
Log into your account, and select “Appointments” to open the Appointments page.
Select a start and end date, and the user (if applicable) and click “Search” to view any booked appointments.
Click the “Cancel” button related to the appointment you would like to cancel.
Verify the appointment you wish to cancel and click "Add cancellation to basket".
Click the "Checkout" button to finalize the cancellation of your appointment.
To confirm your appointment was cancelled, check your "Appointments" to ensure it has been removed from your list of upcoming appointments.
If you have questions or require assistance with renting or booking a City of Calgary recreation facility, contact our Customer Service Centre at 403-268-3800 Option 2, or send us an email at facilitybooking@calgary.ca
If you have questions or require assistance with renting or booking a City of Calgary recreation facility, contact our Customer Service Centre at 403-268-3800 Option 2, or send us an email at facilitybooking@calgary.ca
If you have questions or require assistance with renting or booking a City of Calgary recreation facility, contact our Customer Service Centre at 403-268-3800 Option 2, or send us an email at facilitybooking@calgary.ca
Please email liveandplay@calgary.ca or call 403-268-3800 (Option 1) to cancel your rental or booking.
To cancel a drop-in appointment, use the following steps listed below. You can also email liveandplay@calgary.ca or call 403-268-3800 (Option 1) before your scheduled appointment time.
Log into your account, and select “Appointments” to open the Appointments page.
Select a start and end date, and the user (if applicable) and click “Search” to view any booked appointments.
Click the “Cancel” button related to the appointment you would like to cancel.
Verify the appointment you wish to cancel and click "Add cancellation to basket".
Click the "Checkout" button to finalize the cancellation of your appointment.
To confirm your appointment was cancelled, check your "Appointments" to ensure it has been removed from your list of upcoming appointments.
All registered program cancellations, withdrawals or transfers must be done over the phone by calling our Customer Service Centre at 403-268-3800 Option 1 or in person at one of our facilities. This option is not available online.
Please email liveandplay@calgary.ca or call 403-268-3800 (Option 1) to cancel your rental or booking.
For any other questions or issues not covered, please contact us at liveandplay@calgary.ca
