Help

Step 1

Click the "Logon" tab at the top right of the Live and Play site.

Step 2

Enter your Email Address and Password and click the "Log On" button.

Step 3

If you do not have an account, or have forgotten your password, utilize the links provided on the page to create an account or retrieve your password.

Step 1

Click the "Logon" tab at the top right of the Live and Play site.

Step 2

Select the link option for having forgotten your password.

Step 3

Enter your email address attached to your account and click the "Send" button. You will receive an email shortly that will provide you a link to reset your password.

Note: Passwords must include one upper case, one lower case, one number and one character. To protect customer accounts, the reset password email link is only valid for 30 minutes.

Step 1

Step 2

Select your account name in the top right of the page to display your account options.

Step 3

Select "Change Password" from the drop-down menu.

Step 4

Enter your current password and the new password into this page. Once you have confirmed your new password click the "Change Password" button.

Note: Passwords must include one upper case, one lower case, one number and one character.

Edit my Account Information

To edit or update your account information

Step 1

When logged in, select your account in the top right to display your account options.

Step 2

Select "Edit Details" from the drop-down menu. A page where you can modify your account settings will open.

Step 3

Once you have completed adding to or modifying your account information select the "Update" button at the bottom of the page.

Ensuring your account is up-to-date will allow you to:

Review account details online
Perform password resets
View refunds/balances/payments
Receive “green” emailed enrollment receipts
Self-enroll in future programs
Update/edit your account info (address, add family members)
Receive important notifications
View future course and booking dates

Step 1

When logged in, select your account name in the top right to display your account options.

Step 2

Select "Families/Groups" from the drop-down menu.

Step 3

Additional members can be added to your family or group by clicking the Add button.

Step 4

Enter in the new person’s information and role and select the "Add" button.

Note: If you do not currently have families/group and would like to add one to your account, please call 403-268-3800 option 1.

Merging Multiple Accounts under the same Email Address

To merge multiple accounts under one email address

To merge accounts, please contact us at liveandplay@calgary.ca.

Note:

You may have more than one account linked to your email address.
When resetting your password, the site will ask which account you want to reset.
Each account will have a unique identifier and the name of the account.
Each account will need a unique password.
Having Multiple Accounts attached to your email is separate from a family or group member being added on your account.

How to Search for Registered Programs

To search registered programs

There are three ways to search for registered programs. You can search by program activity, by facility location or do a filtered search to customize your search results to find exactly what you want.

Search by Activity

To search by program activity select the appropriate activity category from the drop-down menu at the top of the page.

Search by Location

To search by facility location select "Search by Facilty Location" from the drop-down menu at the top of the page. Then choose a location or use the interactive map to find a location near you.

Filtered Search

You can narrow your search by using the "Filtered Search" feature which allows you to search by course type, day of week or age.

Register for a Program

To register for a program

Step 1

Once you have found an available course at a date and time you like, select the Details button to the right of the course.

Step 2

A Course details page will open showing more information pertaining to that course. If you wish to register for this course select the Book button to indicate you will be attending this course. This will add the course to your Basket.

Step 3

From here you can Continue Shopping or Checkout by clicking the corresponding buttons at the bottom of the Basket page.

Step 4

Once you are ready to pay for your course(s) select the Checkout button. A payment window will open for you to fill out your payment information.

Register a Family or Group member in a Program

To register a family or group member

Step 1

Click the "Details" button to the right of the program you would like to register for. This will open the Course details page with information pertaining to the course.

Step 2

Select the "Book" button beside the person you wish to register in the course.

Step 3

From here you can Continue Shopping or Checkout by clicking the corresponding buttons at the bottom of the Basket page.

Step 4

Once you are ready to pay for your course(s) select the Checkout button. A payment window will open for you to fill out your payment information.

Note: Course restrictions will apply only to the family/group member you are registering for the program. You may see an alert stating the account owner does not meet the requirements of the program, but you may still book someone else in your group for this course.

Rentals and Bookings for Indoor Facilities

To book an indoor facility follow the links below

If you have questions or require assistance with renting or booking a City of Calgary recreation facility, contact our Customer Service Centre at 403-268-3800 Option 2, or send us an email at facilitybooking@calgary.ca

Rentals and Bookings for Outdoor Facilities

To book an outdoor facility follow the links below

Parties and Event Bookings

To book a party or event follow the links below

Withdrawals

To withdraw from a program

Any cancellations, withdrawals or transfers must be done over the phone by calling our Customer Service Centre at 403-268-3800 Option 1 or in person at our facilities. This option is not available online.

Note:

A $20 fee is charged per registrant/ per program, and the remaining balance refunded.
Once the program has started, a $20 fee is charged per registrant/ per program and a pro-rated balance refunded.

Transfers

To transfer to another program

Note:

All transfers are subject to space availability.
To transfer to a different program, the registrant is charged a $10 fee, plus any program fee difference.
Once a program has started, transfers are subject to approval; transfer and program fee differences apply.

Medical Exception

Withdrawing or transfering for medical reasons

Note:

A doctor's note is required within 14 days of withdrawal/ transfer or the request will be processed as per the withdrawal and transfer policies (allow 2-4 weeks for processing).
Requests received after the program start date are subjected to a pro-rated refund from the date of notification.

Program Cancellation

Program cancellation policy

All programs are subject to cancellation due to insufficient registrations. You will be notified of program cancellations and if the City of Calgary cancels it, you are entitled to a full refund or a transfer to another program.

For any other questions or issues not covered in this Help and Tips page please contact us at liveandplay@calgary.ca
You can access more information on how to register for programing by viewing Register for Recreation Programs on Calgary.ca