Home Help Cancellations & Withdrawals Cancel a Rental or Booking

Cancel a Rental or Booking

To cancel a rental or booking

  1. Logon to your account using the "Logon" button at the top right of the Live and Play site.
  2. Select "My Appointments" from “My Account” home page or from the drop-down menu under your account name.
  3. Select filters in the Appointments panel on the left of the page for start and end date range and family member (Users). Ctrl-click to select multiple family members. Click “Search”. Appointments/Bookings will display in date order within the filter parameters.
  4. Click on “Cancel” icon in the Cancel column of the booking you wish to cancel. Verify the cancellation details and click the “Add cancellation to basket” button. 
  5. Click “Checkout” button in the Basket to finalize the cancellation.
  6. It is recommended that you confirm your booking no longer shows in “My Appointments”.

Online withdrawals/cancellations resulting in a credit will be left on your account. Credits can be used for any future online, call-in or in-person transaction. If you would prefer a refund, here are your options:

  1. Email liveandplay@calgary.ca to request a refund to your credit card. Note: It can take up to two weeks for refunds to be processed.
  2. Visit a Recreation Facility for an in-person refund.


  • For any other questions or issues not covered, please contact us at liveandplay@calgary.ca or by calling our Customer Service Centre at 403-268-3800 (Option 2).